Member Overview
Your BCBSAZ Health Choice Member Handbook will help you understand your AHCCCS Complete Care (ACC) benefits and how you can get help from BCBSAZ Health Choice. The Member Handbook is a great tool to learn about your health plan and what’s available to you.
You can learn more about:
- What benefits and services are covered
- Member rights and responsibilities
- Filing a complaint, grievance, or appeal
- Community resources
- Language services and cultural competency
- Common medical terms
Resources
Member Information
- Primary Care Provider Directory
- Specialty Provider Directory
- Practice Locations with Accommodations for Members with Accessibility Needs
- Pharmacy Directory
- Notice Of Privacy Practices
Contact Us
For information and assistance, call toll-free:
1-800-322-8670 To obtain language or ASL interpretation services for your your appointments with Health Choice staff, call:
1-800-322-8670 Our Maternal Care Management Team focuses on keeping mother and baby healthy throughout the pregnancy. The Stork Line connects members and providers to the Maternal Care Management Team. The Stork Line connects members and providers to the Maternal Care Management Team.
Stork Line: 1-800-828-7514 Hours of Operation
7 a.m. – 4 p.m., Monday-Friday (except holidays)
Talk directly to one of our member services representatives who can answer your questions.
- We work with your doctor to help you and your family get the health care you need.
- We have many health programs to help you and your family stay healthy.
- Language services are available to help you and your family communicate with Health Choice staff such as Health Choice Member Services, Health Choice claims, or Health Choice Care Management
- BCBSAZ Health Choice offers an extensive network of doctors, hospitals and many other health care providers.
- We want to ensure that you get the best quality care. We do this by rating our providers by star rating and identifying Centers of Excellence. To view more about these ratings and criteria, visit our Centers of Excellence & Star Ratings page, or click here.
Keep Your Family Healthy With BCBSAZ Health Choice!
BCBSAZ Health Choice is a health plan option for residents of Apache, Coconino, Maricopa, Mohave, Navajo, Gila, Yavapai, and Pinal counties.
